Customer Satisfaction Survey

1. How did you find our response time to your request for quotation?

a) Very fast b) Fast enough c) Delayed d) Very slow

2. How would you evaluate the compliance of the delivered tank with national/international standards and certification requirements?

a) Compliant with all standards, documentation was complete b) Compliant, but the documentation process was lengthy c) There were gaps/uncertainties regarding documentation d) I don't know

3. How satisfied were you with the technical knowledge level of our sales team and the consultancy services they provided to you?

a) I was very satisfied (They were expert and solution-oriented) b) Satisfied c) Neither satisfied nor dissatisfied d) Dissatisfied

4. How was the performance of your order being delivered on the delivery date communicated to you?

a) Delivered right on time b) There was an acceptable short delay c) Delivered ahead of the planned date d) There was a significant delay

5. How would you rate the packaging/loading method of the tank and its reliability in the logistics process?

a) Excellent and undamaged b) Good c) There were minor issues with packaging/loading d) Significant issues occurred

6. When you needed technical support regarding the installation, maintenance, or potential malfunctions of the tank, how quickly was this need addressed?

a) We received very fast and effective support b) We received support, but the process was lengthy c) We did not need it d) We received insufficient support

7. How likely are you to recommend Yakut Kazan to other businesses in the industry?

a) I would definitely recommend it b) I would probably recommend it c) I might recommend it, I might not d) I probably wouldn't recommend it.

8. What aspects of Yakut Kazan did you like, or in which technical/service areas would you recommend improvements? (Please specify your comments.)

Customer Satisfaction Survey

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